KM Software Systems Ltd is hiring Customer Service Executives for a full-time remote role, offering a competitive salary of up to ₹5,00,000 per year. This opportunity is ideal for candidates who are passionate about customer support and want to build a stable career while working from home.
The Customer Service Executive will be responsible for handling customer queries, providing timely solutions, and ensuring a smooth service experience across various communication channels. As this is a remote position, selected candidates can work from anywhere while being part of a professional and growing organization.
| Language | English (Fluent) (Required) |
| Job Role | Customer Service Executive |
| Department | KM Software Systems Ltd |
| Job Type | Full Time |
| Work Mode | Remote / Work From Home |
| Salary | Up to ₹5,00,000 per annum |
Benefits (Customer Service Executive)
Pulled from the full job description
- Paid time off
- Paid sick time
- Leave encashment
- Work from home
Key Responsibilities (Customer Service Executive)
- Gain in-depth knowledge of our custom-built CRM and ERP systems
- Respond to client support queries via phone and email
- Connect to client systems using remote desktop tools to troubleshoot issues
- Deploy new software versions and assist with upgrade processes
- Create and maintain support documentation and guides
- Escalate complex issues to the development team with detailed context
- Assist in testing new features and system changes
- Design custom templates using the Delphi programming language
- Write SQL queries and work with Interbase databases
Company is Looking For
- Strong computer literacy and confident use of Microsoft Office applications
- Prior experience with ERP or business management software systems
- Solid organisational and time-management skills
- Excellent English verbal and written communication skills
- Adaptable, proactive, and keen to learn and grow
- Working knowledge of SQL and Remote Desktop applications
- Some experience or familiarity with Delphi or other programming languages
A Typical Day in the Role
You’ll work closely with a supportive team across India and the UK. After training, you’ll begin taking client calls, responding to support emails, logging tickets, and progressing through your task list. You’ll balance routine tasks with more technical activities like template design or testing new features.
Work from Home Requirements
This role is fully remote. To work from home, you must have:
- A reliable computer or laptop with a working camera
- A headset for calls and Teams meetings
- A quiet, interruption-free workspace
- A stable internet connection of at least 50 Mbps for remote access, VoIP calls, and video conferencing
Education
Bachelor’s (Required)
Experience
Customer support: 2 years (Required)
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