Relationship Manager Job 2026: ICICI Bank is hiring experienced professionals for the position of Relationship Manager across multiple cities in India. This opportunity is open to candidates with 3 to 6 years of relevant experience in banking, financial services, or relationship management. The job locations include Bhubaneswar, Hyderabad, Jaipur, Chennai, Thane, Guwahati, and Indore, offering excellent career prospects in leading urban markets.
Overview
| Job | Relationship Manager Job |
| Organization | ICICI Bank |
| Experience | 3 to 6 Years |
| Location | Bhubaneswar, Hyderabad, Jaipur, Chennai, Thane, Guwahati, Indore |
About the role
As a Relationship Manager – Phone Banking, you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service.
To do so, it is imperative to develop a thorough understanding of the customer’s profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank’s philosophy of Fair Customer, Fair to Bank.
Key Responsibilities
- Query Resolution: Handling and resolving customer complaints over the phone channel.
- Customised Solution Offering: Providing customers with relevant products and services to help meet their needs.
- Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core.
- Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings.
- Adherence to compliance: Be compliant with information security norms and quality process norms.
Qualifications & Skills
- Educational Qualification: MBA, Engineers & Graduates with relevant work experience in the area of relationship management across industries.
- Communication skills: Good oral and written communication skills.
- Customer service: Delivering impeccable customer service in all engagements.
- Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
- Be Proactive: Ability to address customer concerns by providing a viable solution.
Salary
Not disclosed officially; selected candidates can expect a competitive package based on experience, skills, and current CTC.
Why Apply for ICICI Bank Relationship Manager Job?
Joining ICICI Bank provides an opportunity to work with one of India’s leading private sector banks, known for innovation and customer service excellence. Employees benefit from structured career growth, competitive compensation, performance incentives, and exposure to diverse financial products.
If you are looking for a Relationship Manager job in Bhubaneswar, Hyderabad, Jaipur, Chennai, Thane, Guwahati, or Indore, this is a promising opportunity to advance your banking career with a reputed organization.
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