Looking for a reliable work from home job in Bengaluru? Zomato is hiring candidates for the position of Live Chat Help Agent. This full-time opportunity is perfect for individuals who enjoy customer interaction and want to build a career in the fast-growing food delivery and online service industry.
The Zomato Live Chat Help Agent role allows you to assist customers remotely while being officially based in Bengaluru, Karnataka, India. If you have good communication skills and basic computer knowledge, this could be an excellent opportunity.
Overview
| Job Role | Live Chat Help Agent |
| Company | Zomato |
| Job Type | Work From Home / Full-Time |
| Location | Bengaluru, Karnataka, India |
About the Role
Zomato is seeking Live Chat Help Agents to provide real-time customer support through online chat. In this work-from-home position, you will assist customers with order issues, app navigation, payment concerns, delivery status, and general inquiries—all through chat-based communication. No calling required. This is an excellent opportunity for individuals with strong written communication skills who want a flexible remote job with growth potential.
Key Responsibilities
- Respond to customer messages via live chat in a timely and professional manner
- Support users with order tracking, delivery delays, payment issues, and refund queries
- Guide customers on using app features, menu choices, and account updates
- Document chat conversations safely and accurately within internal systems
- Escalate complex issues to senior support or specialized teams when needed
- Maintain high service standards, empathy, and problem-solving throughout interactions
- Follow Zomatos defined processes, chat scripts, and service guidelines
Skills & Requirements
- Minimum qualification: 12th pass (Graduates preferred)
- Strong written English communication skills
- Basic computer literacy and familiarity with mobile apps
- Ability to handle multiple chats simultaneously
- Customer service experience is preferred but not mandatory
- Calm, patient, and solution-focused attitude
Work From Home Requirements
- Laptop/desktop or smartphone with stable high-speed internet
- A quiet and disturbance-free workspace
- Ability to log in on time and meet assigned service schedules
Salary & Benefits
- Competitive monthly income
- Incentives based on chat performance and customer satisfaction
- Full work-from-home convenience
- Training will be provided for freshers
- Career growth within customer operations and chat support roles
Why Join Zomato as a Live Chat Help Agent?
Work from the comfort of your home
Full-time employment opportunity
Gain experience with a leading food delivery platform
Develop communication and problem-solving skills
Opportunity to grow in the customer service domain
If you are searching for Zomato work from home jobs, live chat support jobs in Bengaluru, or full-time customer care jobs in Karnataka, this opportunity can help you start or strengthen your career in the online service industry.
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